Information Text

INFORMATION TEXT REGARDING THE PROTECTION OF PERSONAL DATA

As RASQUAD TEXTILE FOREIGN TRADE AND INDUSTRY LIMITED COMPANY ("the Company"), the privacy and security of your personal data is among our top priorities. Our Company processes your personal data in compliance with the regulations of the Law No. 6698 on the Protection of Personal Data ("KVKK"). Your personal data means any information that identifies or makes you identifiable.

We would like to inform you about the personal data processed when you become an account holder by accepting the Membership Agreement in order to benefit from the services offered on our company's website https://rasquad.com/ and mobile application.

Which of your personal data is processed by our company?

If you become a member, the following personal data of yours will be processed.

Your User Account Information: your name, surname, membership email address, and if you add them to your user information, your phone number, gender, date of birth, height and weight, and Turkish National Identity Number.
Your Customer Transaction Information: your order and billing information, your transaction history related to your purchases, your requests and complaints, your account usage information, information you personally share in your comments and/or questions regarding products on our online store and application, your ratings and reviews.
Your Delivery Information : The phone number and delivery address you provided for the delivery of your order, along with your delivery process information,
Payment Information: Information regarding payments you have made and payment methods you have used, your registered card details,
Your Transaction Security Information: your device information, IP address information, password information, cookie information, online store and mobile application access logs,
Your Legal Transaction Information: Information from correspondence with authorized persons, institutions and organizations, information from lawsuit, enforcement, and consumer arbitration board files, and information regarding your legal information requests.
Your Audio Recording Information: Your voice recording should you have a conversation with the call center.

What are the legal grounds, purposes, and methods of collecting your personal data?

Your personal data is collected by our Company wholly or partly through automated means or non-automated means as part of any data recording system, electronically via the mobile application or websites you use within the scope of our membership agreement; electronically through the channel you use to contact us via live chat, call center or e-mail; and physically when it is sent to our Company via printed forms, notifications, mail or when it is served by legal authorities. Our Company processes your personal data for the purposes listed in the table below and based on the legal grounds specified in Article 5 of the KVKK (Personal Data Protection Law).

Your Personal Data Processed by Our Company	Legal Grounds for Processing Your Personal Data	Our Company's Purposes for Processing Your Personal Data
Your User Account Information, Customer Transaction Information, Delivery Information.	Your explicit consent is required.	Marketing, advertising, and promotional activities are carried out to offer you special advantageous deals, to get to know you better and increase your satisfaction, and this includes sending commercial electronic messages.
Your User Account Information, Customer Transaction Information, Delivery Information, Payment Information, Transaction Security Information, Legal Transaction Information, Audio Recording Information.	It must be explicitly stipulated in the laws.	The fulfillment of obligations arising from legislation to which our Company is subject, primarily the Law No. 6563 on the Regulation of Electronic Commerce, the Turkish Commercial Code No. 6102, the Turkish Penal Code No. 5237, and the Law No. 6502 on Consumer Protection, ensuring that the Company's activities are conducted in accordance with the legislation, and fulfilling the data sharing and storage obligations of our Company in accordance with our obligations arising from the legislation.
	Fulfilling our company's legal obligations.	The responsibilities of our company include fulfilling legal obligations as stipulated in the secondary legislation applicable to our company, primarily the Regulation on Distance Contracts and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce, and/or decisions, guidelines, and manuals published by authorized authorities; managing the purchasing processes for products or service groups in the online store and application; providing information to authorized persons, institutions, and organizations; ensuring that activities are carried out in compliance with the legislation; monitoring and managing legal affairs; and managing finance and accounting affairs.
Your User Account Information, Transaction Security Information.	This is necessary for the establishment of our membership agreement.	Managing the processes for establishing membership agreements, creating and closing member profiles, and ensuring the security of operations related to the shopping process.
Your User Account Information, Customer Transaction Information, Delivery Information, Payment Information, Transaction Security Information, Legal Transaction Information, Audio Recording Information.	It is necessary for the fulfillment of our membership agreement.	The processes for establishing and fulfilling the membership agreement, conducting activities related to your purchases through the Site, managing and supervising the Company's business activities, managing information security processes and investigating suspicious transactions, and ensuring the security of operations related to the shopping process.
Your Payment Information, User Account Information, Customer Transaction Information, Delivery Information.	It is necessary for the fulfillment of our membership agreement.	Execution and auditing of financial and accounting processes, execution of billing processes.
Your Delivery Information, User Account Information, Customer Transaction Information.	It is necessary for the fulfillment of our membership agreement.	Tracking the delivery process of your ordered product and managing logistics operations.
Your Audio Recording Information, User Account Information, Customer Transaction Information, Delivery Information.	It is necessary for the fulfillment of our membership agreement.	Conducting communication activities, evaluating requests, complaints, and suggestions regarding our products and services, carrying out support activities for your orders, and providing after-sales support services for goods and services.
Your Transaction Security Information, User Account Information, Customer Transaction Information.	It is necessary for the fulfillment of our membership agreement.	Implementing information security processes and investigating suspicious transactions, ensuring the security of operations related to the shopping process.
Your User Account Information, Customer Transaction Information, Delivery Information, Payment Information, Transaction Security Information, Legal Transaction Information, Audio Recording Information.	The processing of a right for its establishment, exercise, or protection.	Handling legal and litigation matters, responding to your legal claims, examining and responding to your duly submitted applications as an interested party, resolving legal disputes, and sharing information with authorized persons, institutions, and organizations upon request.
Your User Account Information, Customer Transaction Information, Delivery Information, Transaction Security Information, Legal Transaction Information, Audio Recording Information.	It is necessary for the legitimate interests of our company.	Our goals include ensuring quick and easy access to products that match your preferences and interests, providing a better user experience on our company's services, improving and enhancing user experience, improving service quality, conducting analysis and reporting studies, and ensuring the security of operations related to the shopping process.
Your User Account Information.	It is necessary for the legitimate interests of our company.	To provide a better user experience during service transitions between our company's online store and applications.

To whom does the company transfer your personal data and for what reasons?

Our company takes care to process your personal data in accordance with the principles of "need to know" and "need to use," ensuring necessary data usage and taking the necessary technical and administrative security measures. Because the conduct or supervision of business activities, ensuring business continuity, and operating digital infrastructures necessitate continuous data flow with various stakeholders, we are obliged to transfer the personal data we process to third parties for specific purposes. Furthermore, the accuracy and up-to-dateness of your personal data are crucial for us to fully and properly fulfill our contractual and legal obligations. For this reason, we need to work with various business partners and service providers.

Our company shares your personal data with the relevant recipient groups to the extent necessary, based on the purposes and legal grounds listed in the table below:

Your Personal Data Shared by Our Company	Recipient Groups to Whom Your Personal Data Is Transferred	Legal Reasons for Sharing Your Personal Data	Our Company's Purposes for Sharing Your Personal Data
Your User Account Information, Customer Transaction Information, Delivery Information.	With affiliates, service providers and business partners.	Your explicit consent is required.	Conducting marketing, advertising, and promotional activities; offering you personalized advantageous deals; and carrying out activities aimed at getting to know you better and increasing your satisfaction.
Your User Account Information, Customer Transaction Information, Delivery Information, Payment Information, Transaction Security Information, Legal Transaction Information, Audio Recording Information.	With regulatory and supervisory bodies, as well as authorized public institutions and organizations such as courts and enforcement offices.	It must be explicitly stipulated in the laws.	Fulfilling the obligations arising from the legislation to which our company is subject and ensuring that Site activities are carried out in accordance with the legislation.
		Fulfilling our company's legal obligations.	Providing information to authorized persons, institutions and organizations, ensuring that activities are carried out in accordance with the legislation, monitoring and managing legal affairs, and conducting financial and accounting operations.
		The processing of a right for its establishment, exercise, or protection.	The exercise and protection of a right in the event of a legal dispute.
Your User Account Information, Customer Transaction Information, Delivery Information, Payment Information, Transaction Security Information, Legal Transaction Information, Audio Recording Information.	With lawyers, auditors, tax advisors, digital forensics experts, cybersecurity consultants, our group companies, affiliates, other third parties and business partners from whom we receive consulting and services.	The processing of a right for its establishment, exercise, or protection.	Our company's responsibilities include conducting audit activities, managing legal consultancy processes, ensuring the security of company operations, and investigating suspicious transactions.
		It must be necessary for the formation or performance of the contract.
Your User Account Information, Customer Transaction Information, Delivery Information, Payment Information.	With the seller or service provider of the product you wish to purchase.	It must be necessary for the formation or performance of the contract.	Ensuring your use of the site, establishing and fulfilling the membership agreement, managing billing processes, and managing purchasing processes.
Your User Account Information, Customer Transaction Information, Delivery Information, Payment Information.	With the seller or service provider of the product you wish to purchase.	Fulfilling our company's legal obligations.	Fulfillment of obligations arising from legislation applicable to our company and the seller from whom you purchase products, primarily the Law No. 6563 on the Regulation of Electronic Commerce, the Turkish Commercial Code No. 6102, the Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce.
Your User Account Information, Delivery Information.	Product sellers, shipping companies, and private couriers.	It must be necessary for the formation or performance of the contract.	Managing logistics operations and monitoring delivery processes.
Your User Account Information, Customer Transaction Information, Delivery Information, Audio Recording Information.	Our business partners who provide call center services, and our service providers who offer customer support services.	It must be necessary for the formation or performance of the contract.	Providing sales and after-sales support services for goods and services, ensuring customer satisfaction, and addressing customer requests and complaints.
Your User Account Information, Customer Transaction Information, Delivery Information, Transaction Security Information, Legal Transaction Information, Audio Recording Information.	Our business partners providing independent audit, customs, and accounting/financial consulting services, our group companies, affiliates, private integrators, technology companies, business partners, and service providers.	It must be necessary for the formation or performance of the contract.	Our responsibilities include controlling the quality of our company's products and services, conducting activities to develop and improve these products and services, identifying and analyzing risks, procuring IT, technology, and software services, and performing quality control, complaint management, and risk analysis for these services.
		It is necessary for the legitimate interests of our company.
Your User Account Information, Customer Transaction Information, Delivery Information, Payment Information, Transaction Security Information, Legal Transaction Information.	Our business partners, consultants, and service providers include banks, e-invoicing partners, shipping and courier companies, private integrators, independent auditing firms, customs services, and financial advisor/accounting service providers.	Fulfilling our company's legal obligations.	Managing billing processes, sending electronic invoices to customers, delivering physical contracts or invoices, managing financial and accounting processes, identifying and evaluating risks, and preventing fraud.

How does the company protect your personal data?

Personal data shared with the Company is under the Company's supervision and control. The Company, as the data controller, assumes responsibility for establishing the necessary organizational structure and implementing and adapting technical measures to protect the confidentiality and integrity of the information in accordance with the relevant provisions of applicable legislation. Aware of our obligations in this regard;

Penetration tests are conducted periodically in accordance with international and national technical standards concerning data privacy.
Personal data you provide to the Company through the website, mobile site and mobile application is protected using SSL (Secure Sockets Layer) technology.
We regularly conduct risk analyses regarding personal data processing activities and take actions to mitigate these risks.
Access and authorization controls are implemented to prevent unauthorized access to personal data.
Data processing policies are updated regularly.

Your Rights Regarding the Protection of Your Personal Data

You can contact our Company using the methods listed in the "Contact Us for Your Rights and Claims" section of this privacy notice.

To find out whether your personal data is being processed,
If it has been processed, request information about it.
To learn the purpose for which your personal data is processed and whether it is being used appropriately for that purpose,
Knowing the third parties to whom it is transferred, whether domestically or internationally.
The right to request the correction of personal data if it has been processed incompletely or inaccurately.
You can request the deletion or destruction of your personal data within the framework of the conditions stipulated in the KVKK (Law on Protection of Personal Data).
You have the right to request that the actions taken in accordance with your rights regarding correction, deletion, and destruction mentioned above be notified to third parties to whom your personal data has been transferred.
You have the right to object to an outcome that is detrimental to you, resulting solely from the analysis of your personal data by automated systems.
If you suffer damages as a result of your personal data being processed in violation of relevant legislation, you have the right to claim compensation for those damages.

Contact Us for Your Rights and Claims

You can submit your questions and requests regarding your personal data to the Data Controller in accordance with the conditions specified in the Communiqué on Application Procedures and Principles, or to RASQUAD TEKSTİL DIŞ TİCARET VE SANAYİ LİMİTED ŞİRKETİ through the following methods.

If you use the site as a Guest member, you can find detailed information about the personal data processed in the disclosure text that appears on the screen when you click the "Continue without registering" button.

Regarding the Privacy Policy

The company reserves the right to update this Personal Data Protection Notice at any time in accordance with possible changes to the applicable legislation.

Bestsellers

Information Text

Information Text